Terms and conditions
Returning an item couldn't be easier. If you're not completely happy with your artwork, you have 14 days from the date you received the piece to request a replacement or return. If the artwork arrived within 14 days of your request and the artwork is in its original packaging in the same condition as it arrived, you must pay only returning shipping fees.
How do I request a return?
To request a return or a replacement, simply write to me at firstname.lastname@example.org
I will send you all the informations for shipping back , no questions asked ! If the unthinkable happens and your artwork arrives damaged, please follow the returns process outlined above. Some detailed photos of any damage sustained would also be really helpful. If you can manage to retain the original packaging, that would be great too!
What happens next?
You will be fully refunded the artwork value and initial shipping costs within 24 to 48 hours after the artwork has been received. Alternatively, if you have requested a replacement, I will ship your new artwork as soon as I receive the original piece.
Shipping rates Shipping costs are €4.95 within the EU and for the UK.
Currently, deliveries are limited to metropolitan France, all countries of the European Union and the UK. Please contact me at email@example.com for any deliveries outside the EU and UK.
It usually takes 5 to 9 business days for the parcel to arrive, depending on its destination & local customs. Customer will be advised at all times by email of any delays or issues that may be encountered.
All shippings are tracked.
In the infortunate case that your artwork is delivered damaged, you can either refuse the shipment or you can have the delivery company mark the shipment as 'damaged goods'. Please take photos of the damaged parcel and artwork and contact me by mail with the pictures at firstname.lastname@example.org. I will provide you with the return address where to ship back the damaged artwork.
All the products available for puchase on davidedwards.fr are original works of art, some in Premium editions, reproductions of the artworks on various printing supports such poster, homeware, canvas, etc.